People & Strategy Solutions, LLC
1. General Policy
All purchases are subject to the terms outlined in this Refund and Returns Policy. By purchasing any service, the client acknowledges and agrees to these terms.
Unless otherwise expressly stated, all sales are final and non-refundable, except as specifically outlined in this policy.
This policy forms part of the agreement between the client and People & Strategy Solutions, LLC and is incorporated by reference into any service agreement or contract.
2. Services
2.1 Non-Refundable Work
Fees for services to be performed or that have been performed are non-refundable, including but not limited to:
Time invested
Completed deliverables
Consulting, strategy, advisory, or professional development services
2.2 Partial Refunds
Partial refunds may only be considered under the following conditions and at the sole discretion of People & Strategy Solutions, LLC:
Both parties agree in writing to the early termination of the service
A proportional adjustment of the payment is defined
Any approved refund will require that both parties formally agree in writing to the early termination of the service. In such cases, the refund amount will be determined through a proportional adjustment, calculated based on the work remaining to be completed.
3. Digital Products
Due to the nature of digital products, all sales are final and non-refundable once access has been granted or delivery has been completed.
Exceptions may only be considered in the following cases:
The product was not delivered as described in the agreement signed by both parties
A verifiable technical issue persists that prevents access or use
4 Client Responsibilities
Eligibility for any refund is conditional upon the client fulfilling their responsibilities, including:
Providing required information in a timely manner
Participating in agreed communications
Meeting deadlines for deliverables and feedback
Failure to meet these responsibilities may result in the denial of any refund request.
5. Refund Requests
All refund requests must:
Be submitted in writing
Include a clear explanation of the reason
Be submitted within seven (7) calendar days from the date of payment
Requests submitted after this period will not be considered.
6. Alternatives to Refunds
At our sole discretion, and when appropriate, we may offer alternatives to monetary refunds, such as:
Service credits
Revisions or adjustments
Additional support
7. Non-Refundable Cases
Refunds will not be issued in the following situations:
Change of mind after purchase
Failure to use the service
Dissatisfaction based on subjective expectations not aligned with the agreed scope
Delays or non-compliance attributable to the client
Partial use of the service
Abandonment of the service
8. Chargebacks and Disputes
By making a purchase, the client agrees to contact us directly to resolve any issues before initiating a chargeback or dispute with their financial institution.
We reserve the right to provide all documentation, communications, proof of service delivery, and this policy, as well as any signed agreement, in response to any dispute.
9. Policy Availability
This policy is made available prior to purchase and forms an integral part of the agreement between the client and the company. By completing a purchase, the client acknowledges that they have read, understood, and agreed to this policy.
10. Modifications
We reserve the right to update or modify this policy at any time. Changes will apply only to purchases made after their publication.